Refunds can be requested before the card is processed.
After placing an order, refunds can be requested on the same day.
Refunds will be initiated to the original mode of payment. The customer will receive the refund amount through the same payment method used for the original purchase.
After initiating a refund, it may take up to 5-7 business days for the credit to reflect in the customer's account. The exact timing may vary depending on the customer's bank or payment provider.
Exchanges are not available for all products.
Once the customer has received the card, refunds may be applicable in certain scenarios.
The customer must return the card to New Star Infotech before the refund can be processed.
The customer is not required to pay for shipping when returning a product.
The product will be exchanged if the card is intact and has not been damaged by the customer, provided that the return is made within the specified timeframe.
It is not mandatory for the product to be returned in its original packaging.
Receipts for purchased products will be shared through email; hence, products can be refunded without a physical receipt.
In the event that the package is marked as lost by the delivery service, a new product will be replaced by New Star Infotech at no additional cost to the customer.
The NFC chip in the NSDIGICARDS Business Card is covered under a 2-year warranty.
If the NFC chip functionality is not working, we offer free replacement cards to the customer within 2 years.
Products purchased with discounts can be refunded if the NFC functionality is not working.
Please note that this policy is subject to change.
